LocationLab

LocationLab Support

使用支援Support

從第一次配對，到安全恢復真實位置。From first-time pairing to safely restoring the real location.

下載 Pairing AssistantDownload Pairing Assistant 寄信給支援團隊Email support

第一次使用

  1. 在 iPhone 開啟 Developer Mode。
  2. 使用 macOS 14+ 的 Apple Silicon Mac，以 USB 接上並解鎖 iPhone，核准「信任這部電腦」。
  3. 下載並開啟已公證的 LocationLab Pairing Assistant，取得該 iPhone 專屬的配對檔。
  4. 將檔案移至同一支 iPhone，使用 LocationLab 的檔案選擇器匯入。
  5. 拔除 USB，保持 Wi‑Fi 連線；選擇位置後即可開始測試。

重要：配對檔是敏感的裝置信任資料。請勿透過支援郵件、公開雲端硬碟、社群平台或第三方表單傳送。

版本：0.2.0 (4)
SHA-256：405803624006b9d9bc4596d32d43b00c390db366cf44940a65e772ba12f27ea4

為什麼需要 Wi‑Fi？

LocationLab 建立或重建本機安全連線時，需要 iPhone 保持 Wi‑Fi 連線。這不代表位置資料會送往外部伺服器。既有路線有時可在切換至行動網路後繼續；若需要重新連線，仍必須回到 Wi‑Fi。

顯示「配對缺少」

  • 確認匯入的是這支 iPhone 專屬的配對檔。
  • 重新匯入不會把配對檔上傳到開發者。
  • 若重設過信任設定、清除 iPhone 或變更配對關係，請重新使用 Pairing Assistant 產生檔案。

本機連線無法就緒

  • 確認 Developer Mode 已開啟，且 iPhone 已連接 Wi‑Fi。
  • 保持 iPhone 解鎖，回到 LocationLab 後按「修復連線」。
  • 若頁面顯示 `LL-xxx` 參考代碼，回報時請附上代碼、App 版本、iOS 版本與發生時間。

位置沒有恢復

先在 LocationLab 按「清除／恢復真實位置」，再開啟 Apple Maps 確認。若本機連線需要重建，請先回到 Wi‑Fi 後重試。極少數情況下，iOS 可能需要一些時間重新取得 GPS；請移到能接收定位訊號的位置。不要在真實位置恢復前進行導航、位置分享、緊急或安全相關操作。

App 關閉後路線仍在移動

這可能是正常現象：位置路線可能由背景服務繼續執行。重新開啟 LocationLab 會同步目前狀態；需要停止時，使用「清除／恢復真實位置」。

聯絡支援

請寄信至 [email protected]，附上 App 版本、iOS 版本、問題時間、畫面上的 `LL-xxx` 代碼及可重現步驟。請勿附上配對檔、完整 UDID、密碼、金鑰或其他秘密資料。

Getting started

  1. Enable Developer Mode on the iPhone.
  2. Use an Apple Silicon Mac running macOS 14 or later. Connect and unlock the iPhone over USB, then approve Trust.
  3. Download and open the notarized LocationLab Pairing Assistant to create the device-specific pairing file.
  4. Move the file to the same iPhone and import it with LocationLab's file picker.
  5. Disconnect USB, keep Wi‑Fi connected, choose a position, and begin testing.

Important: A pairing file is sensitive device trust material. Never send it through support email, public cloud storage, social media, or a third-party form.

Version: 0.2.0 (4)
SHA-256: 405803624006b9d9bc4596d32d43b00c390db366cf44940a65e772ba12f27ea4

Why is Wi‑Fi required?

LocationLab needs the iPhone to remain connected to Wi‑Fi when it creates or rebuilds its secure local connection. This does not mean location data is sent to an external server. An existing route may sometimes continue after switching to cellular; Wi‑Fi is still required if the connection must be rebuilt.

Pairing is missing

  • Make sure the imported pairing file belongs to this iPhone.
  • Re-importing does not upload the pairing file to the developer.
  • If trust settings were reset, the iPhone was erased, or the pairing relationship changed, create a new file with Pairing Assistant.

Local connection is not ready

  • Confirm that Developer Mode is enabled and the iPhone is connected to Wi‑Fi.
  • Keep the iPhone unlocked, return to LocationLab, and tap Repair Connection.
  • If an `LL-xxx` reference appears, include it with the app version, iOS version, and time when contacting support.

The real location has not returned

Tap Clear / Restore Real Location in LocationLab, then check Apple Maps. If the local connection needs to be rebuilt, reconnect to Wi‑Fi and retry. In rare cases, iOS may need time to reacquire GPS; move to a place with a usable location signal. Do not use navigation, location sharing, emergency services, or other safety-critical features until the real location is restored.

The route continues after the app closes

This can be expected: a route may continue through a background service. Reopen LocationLab to synchronize the current state. Use Clear / Restore Real Location when you want it to stop.

Contact support

Email [email protected] with the app version, iOS version, time of the issue, any on-screen `LL-xxx` reference, and reproduction steps. Do not attach pairing files, a full UDID, passwords, keys, or other secrets.